The Futon Shop Reviews

Thefutonshop.com has a Return Policy and a Shipping Policy.

For the Return Policy, sales are final on all non-standard stock items. These items include custom orders, special orders, floor models, piped or welted covers and pillows, all single and king sized mattresses, covers and frames, and all clearance items. Any other item purchased can be returned within three days of delivery receipt, as long as it is in the original box and packaging. All returned or canceled items are subject to a 20% restocking fee, with the remaining balance issued as in-store credit, valid for six months. The customer is responsible for all shipping costs. All merchandise exchanged or returned must be boxed/wrapped/packaged in its original condition or it will not be accepted. Actual shipping charges on any item or package are non-refundable.

For the Shipping Policy, the customer is responsible for all shipping costs. All merchandise exchanged or returned must be boxed/wrapped/packaged in its original condition or it will not be accepted. Actual shipping charges on any item or package are non-refundable. When returning your product using your preferred shipping method, it is important that you save the tracking number and that you ensure the return package in case there are any issues during transit. The freight must be prepaid by you; COD returns are not accepted.

"Thefutonshop.com" is known for its chemical-free and non-toxic alternatives for both futons and regular beds. The products are a mix of sustainable items made from natural, virgin wool and GOTS-certified cotton, crafted with health needs in mind. Some popular products include:

• Pure Comfort Natural Cotton Mattress: This mattress has 733 micro coils and is stuffed with a blend of virgin wool and USDA-certified organic cotton. It boasts anti-microbial properties and is dust mite resistant.

• Tranquility 2 Hypoallergenic Mattress: This mattress has 8” of cushion and 722 individual pocket coils. It's ideal for those with lower back pain, supporting hips and shoulders for a night of pain-free sleep.

• 3” Wool Mattress Topper: This topper is great for those with chilly winters. Wool is a warm fabric, so this topper can keep you snuggly in the cold.

• Solid Organic Cotton Twill Futon Cover: This GOTS-certified organic cotton cover is a neutral color, so it works well with any kind of cushion you already have. It's handmade in San Francisco.

The website has a medium risk authoritative rank of 50.5, which means it's somewhat controversial and requires caution when doing business. The products are designed with natural and certified organic materials, grown from mother earth. The mattresses, futons, sofas, and bedding materials have been verified by top accredited methods and approved by organic standards. The products are handmade in San Francisco since 1976. The website belongs to the eCommerce niche. The company was founded by Suzanne Diamond in 1976, driven by her own need to go chemical-free. The products are made with no middle man, offering affordable luxury.

Thefutonshop.com offers a variety of products with a wide range of prices. For instance, the Pure Comfort Natural Cotton Mattress is priced at $718, down from $2,052. The Tranquility 2 Hypoallergenic Mattress is available for $809, reduced from $2,313. The 3” Wool Mattress Topper can be purchased for $410, down from $622. The Solid Organic Cotton Twill Futon Cover is sold for $137, down from $275. The price for a futon cover ranges from $80-$240. Thefutonshop.com also offers a price match guarantee for products available online to all customers. However, in-store sales do not apply to this policy. This guarantee does not apply to confirmed or custom orders. If a customer finds an identical product on the site for a cheaper price from one of the competitors, thefutonshop.com will match the fair sale price. The competitor must offer the same level of service, such as delivering the purchase to the customer's home at no additional charge. Thefutonshop.com reserves the right to review and either accept or deny any proposed price match requests. It's important to note that this guarantee does not apply to confirmed or custom orders. Thefutonshop.com values transparency and customer satisfaction, and is committed to providing customers with the highest level of service possible.

Yes, it is possible to cancel an order on Thefutonshop.com. To do so, an email should be sent to CustomerService@TheFutonShop.com. This email should include the original order number, the product(s) to be returned, the reason for the return, and the customer's name and best contact number. Once the email is received, instructions for the return will be provided.

It's important to note that all returned or canceled items are subject to a 20% restocking fee, with the remaining balance issued as in-store credit, valid for six months. The customer is responsible for all shipping costs. All merchandise exchanged or returned must be boxed/wrapped/packaged in its original condition or it will not be accepted. Actual shipping charges on any item or package are non-refundable.

Unfortunately, returns of products that have been assembled or modified are not accepted. Additionally, certain products cannot be returned because neither Thefutonshop.com nor their suppliers can take them back. If there are any questions about whether a product can be returned, inquiries can be made at CustomerService@TheFutonShop.com.

When returning a product using a preferred shipping method to 2150 Cesar Chavez St San Francisco, CA. 94124, the tracking number and shipper should be emailed to: CustomerService@TheFutonShop.com. It is important to save the tracking number and ensure the return package in case there are any issues during transit. The freight must be prepaid; COD returns are not accepted.

Please note that sales are final on all non-standard stock items. These items include custom orders; special orders; floor models; piped or welted covers and pillows; all single and king sized mattresses, covers and frames; and all clearance items. These items may not be returned.

Remember, all returned products must be in their original condition and packaging, no exceptions.